Shipping policy

SHIPPING POLICY

BICAchair offers several shipping methods that may or may not have an associated cost, depending on the characteristics of the order, such as weight, value and destination region.

Shipping costs are shown after registering an order in the store, we will approve it and add the shipping fee, taking into account the following characteristics:

• Destination region;
• Weight and/or value of the order;

 

HOW IS THE PACKAGING?

Packaging is included in the price, when mandatory the use of wooden box the client should instruct when placing the order; if the client requires specific packaging, they will be charged accordingly.

 

DOES THE TRANSPORT HAVE INSURANCE?

If you choose to take BICAchair help in transportation we guarantee insurance by the transport company. However, if you choose to schedule it yourself, we strongly advise you to get insurance.

 

WHEN WILL MY ORDER SHIP? WHEN WILL IT ARRIVE?

Your order will be shipped once the production is complete (between 6-8 weeks, delivery time not included). The expected delivery time may vary according to the shipping service contracted and on your location.

 

WHAT SHIPPING OPTIONS DO YOU OFFER?

If you wish you can schedule the transport from our factory to the desired location. If you prefer, we can help you through the process and find the best available transport option for you. In this case we will be happy to assist you and clarify any question during the transport period. Please make sure that the shipping address is correct, as we’re unable to redirect orders once they are on their way to you. Although, if you choose to select the transportation company by yourself, we don’t take any responsibility for anything related with this matter.

 

HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

As soon as the pieces are shipped, we will inform you with all the contact details of the transportation company.

 

HOW DO YOU PROCEED IF THE PIECES ARRIVE DAMAGED TO THE FINAL DESTINATION?

All our pieces leave our factory in perfect condition and perfectly packed. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention.

Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to BICAchair during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to hello@bicachair.com